Frequently Asked Questions
- What time is check in and check out?
Check in: from 1:00 p.m. Check out: Before 12:00 p.m.
- Can I leave the room late?
On request
- Can I choose the type of bed in my room? (Large bed – two beds)
On request
- Do the rooms have a balcony or terrace? Can I reserve one?
No
- Are there non-smoking rooms?
Yes
- How many storeys does the building have? Is there a lift?
4. There is a lift (elevator)
- Is there air conditioning in the rooms? Does it work all year round?
Yes, only in spring and summer
- Is your hotel adapted for the handicapped?
Yes
- Can you keep my luggage when I leave the room?
Yes
- Is there a safe place to park my car? How much does it cost?
At the hotel’s own car park. 18 €/ day
- Does the hotel have an Internet or e-mail terminal for guests?
Yes. Free connection
- Do you have high-speed internet in the room for my portable computer?Is it wireless?
Yes. Free wireless connection
- Do you have a quiet, romantic room? How can I reserve it?
Yes. Online reservations may be made with our romantic offer
- What languages are spoken in Reception?
Spanish, English, French, Italian
- Where may I rent a car?
The hotel provides information regarding car hire
- How far are you from the Puerta del Sol?
5 Km.
- How far are you from the Prado Museum?
5 Km
- How much does a taxi from the airport cost? How long does it take?
40 €
- In what kind of a neighbourhood are you?
Shopping district in the city centre
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
Yes. 10 minutes by undergrond (metro)
